FAQs

How can I contact STASHBOX?

You can email us at stashboxmarket@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations witnin 12 hours of ordering. All requests aftrer this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your orders to be processed during holidays and sales seasons.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don`t receive my order?

If you don`t receive your order within 30 days after shipping, you are eligible for a full refund.

Wil I be charged with customs and taxes?

The prices displayed on our site are tax free in US Dollars, which means you may be liable to for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determinated by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs depoartment in your country. For further details of charges, please contact your local customs offeice.